Warranty: All our products are covered by a 24-month warranty. **
Return policy Should you change your mind, you can return Italtrike products purchased on our website, and not yet used, within 14 calendar days from the date of receipt by you or a person you assigned. Should you wish to return a product please contact us by email at customerservice@italtrike.com and include the following information to speed up the process: web order number; buyer’s name; Iban for issuing the refund. We do not replace or refund damaged or even partially used products.
How to prepare the package: Before sealing the package and delivering it to the courier, check that these steps have been carried out: attach all the product components, the manual if any and the other material supplied with the box; – use the original packaging; if the original product packaging has been damaged during shipping and is not reusable please use an alternative appropriate packaging to ensure safe transport; Seal the packaging carefully with appropriate adhesive tape. Shipping costs of the returned product: If the product is returned for a wrong purchase, you will be in charge of the shipping costs.
If the product is returned due to a discrepancy, the refund will be assessed on a case-by-case basis. Refunds The refund procedure will be started as soon as we have received the article and viewed the content. The refund processing method will be by bank transfer, please mention your Iban in the return request e-mail. We will send the refund request to our bank within 5 working days from the receipt date of the returned item. Please contact your bank to find out when the amount will be credited to your account. What can I do if the product is faulty? If you have problems with your new Italtrike product, please contact us on +39 0423 946400 or by email at customerservice@italtrike.com to inform us of your problem, we will be happy to solve it.
What should I do if I want to replace a product? All the items purchased on the Italtrike website can be returned and replaced. The replacement of a product depends on the product’s availability. We recommend you to check the new product availability by calling us at +39 0423 946400 or by sending us an e-mail to customerservice@italtrike.com, we will also arrange the withdrawal of the product to be replaced. Both recovery and new shipment costs will be charged to you. How long does it take the refund process? We will start processing your refund once the product has arrived at Italtrike’s warehouses and we have checked its status. For any further information please check our sales conditions and for any doubts please send an email to customerservice@italtrike.com, we will be happy to help you